Fjord has released its 2020 Trends Report, highlighting seven emerging trends expected to shape the business of experience. Now in its 13th year, the report draws upon the collective thinking of Fjord's 1,200+ designers and developers in 33 studios around the world. The annual crowdsourced report is based on first-hand observations, evidenced-based research and client work.
2019 has been a year of climate crisis activism, Big Tech accountability, the booms and busts of the gig economy, and the commitment of 181 top CEOs to redefine the Statement of Purpose of a Corporation. Changing mindsets, accelerated by rising digital adoption, have reached the C-suite, forcing leaders to reconsider the very principles their organizations are built on. The report notes that economics and politics, capitalism and resources, and technology and society have long been entwined, but only now have the consequences of their entanglement burst into the public consciousness.
"Protests about capitalism's trajectory of endless growth defined by profit alone are moving from shouting in the streets to conversations in the boardroom. With this comes an imperative to find new ways to measure growth," commented Mark Curtis, co-founder and chief client officer at Fjord. "These new values may change how we perceive the meaning of business in the decade ahead. One thing is clear: winners will be those organizations with sustainable business models and a long-term view of themselves and their impact on the world."
"We're starting to see our clients reorienting towards purposeful transformation," added Brian Whipple, CEO, Accenture Interactive. "The decade ahead will see a challenging of fundamentals, which provides an opportunity for businesses to transform their offerings into something more mindful, meaningful and forward-thinking. The shift from a 'me' to a 'we' mindset will prompt a need for design to switch from a user-centered to a life-centered approach."
This year's report examines seven emerging trends expected to shape the business of experience and provides practical advice on how organizations can embrace the new era ahead.
Many faces of growth
Capitalism is facing a mid-life crisis. Success no longer solely equates to growth and organizations must start reassessing corporate purpose and recalibrate how they see their role in the world around them.
Money changers
How we perceive money and pay for things is rapidly changing. These tectonic shifts create numerous opportunities for a host of new products and players.
Walking barcodes
Our physical bodies are becoming as trackable as our digital selves. When it comes to facial and body recognition technology, what is the trade-off between privacy and convenience?
Liquid people
Consumption habits are changing as people perceive and define their identity in ever more liquid ways. Considerable opportunity exists in providing new experiences of consuming.
Designing intelligence
The human experience is growing increasingly complex. The next step for AI is to move beyond automation to designing systems that blend human and artificial intelligence and enhance the interplay between both.
Digital doubles
Make way for your digital double who works for you and knows what you want. Digital twins are evolving beyond industry and into our daily lives.
Life-centered design
The focus of desirability, viability, and feasibility is moving from "me" to "we." Can design extend beyond its own ecosystem, shifting from a user-centered to a life-centered approach?