Good Services: Decoding the Mystery of What Makes a Good Service
Service design is a rapidly growing area of interest in design and business management. Good Services lays out the essential principles for building services that work well for users. It is a practical book for practitioners and non-practitioners interested in better service delivery, to guide their decision-making without the need to first learn how to design a service themselves.
Author Louise Downe
ISBN 9789063695439
Category Design Books